Refund policy
Returns & Exchanges
We want you to be happy with your order. We don't offer cash refunds, but we gladly provide store credit or an exchange on eligible items.
How to return an item
- Contact us within 15 days of purchase for a Return Authorization (RA) number, and include the reason for the return.
- Write the RA number on the outside of each box.
- Ship the item back prepaid, in its original packaging and resaleable condition (no price stickers or glue marks).
Once we receive and inspect the item, we'll repair, replace, or issue store credit. A restocking fee of up to 20% may apply.
Final sale items: Closeout, overstock, discounted, and custom-printed items can't be returned.
Warranty: All products carry a 30-day limited warranty covering factory defects in materials and workmanship. It doesn't cover normal wear, misuse or abuse. A small charge for parts, labor and return shipping may apply.
Questions? Contact us at info@durasand.com or (435) 867-0720.